Behzod Sirjani Behzod Sirjani

Me-As-A-Service

This post is a riff on what it’s been like to be a solo studio / service business over the last four years (what I often refer to as “me-as-a-service”). At the bottom, I ask some questions that I’d love to have answered by you, the reader. 

In Yet Another Year in Review - Year 01, I wrote about being “Me-As-A-Service” saying:

The most important perspective shift I had to make in starting the Studio was recognizing that my business is effectively "Me-As-A-Service."...

The challenge for me was about converting [my] strengths and the things I wanted to offer into something that I could actually offer as a product/service - whether that's a talk, workshop, project, partnership or something else. Doing that required a lot more reflection and self awareness as I considered my own life rhythms, the ways I wanted to work with other people, the kinds of things I wanted to work on, and how I could talk about and sell that vision.
If you're considering an independent path, some of the questions I'd encourage you to reflect and write on are:

1. What is something that only you can do (or that you are uniquely qualified to do)? With that in mind, who should hire you, and why? What would that work look like?

2. What kind of work do you not want to do?

3. What do you want your days/weeks/months to look like? 

4. What activities do you need to make space for that will allow you to continue to do the work you're excited about and proud of? 

I haven’t revisited this idea until recently, as more people I know start to explore an independent path. However, almost everyone I see who starts down this path immediately turns to contracting – trying to do the same activities they did as a full time employee, but on a part-time basis for other companies. 

Thankfully, the world of being indie is far more expansive than that. I want to use this post to talk about some of the different ways of being I’ve come across and practiced and how I’ve seen them appear together. I’ll end with some questions I’m grappling with and would love your feedback on. 

Different Ways of Being

As I reflect on the different ways I’ve partnered with and served clients over the past four years, two meaningful distinctions in my work are:

  1. Whether I was in service of individual people or a team/organization

  2. Whether I was evaluated on deliverables or not

Looking at the world this way, you end up with the classification I drew for a friend while on a Zoom call (please enjoy the Figjam screenshot in all its messy glory). This classification highlighted a few different kinds of work:

  • Courses 

  • Training

  • Contracting “I’m told what work to do.”

  • Consulting – “We agree on what work I do.”

  • Fractional Leadership – “I’m hired to define the work to be done (and lead it).”

  • Coaching – Helping people on their journeys, often because of your capabilities. (Does not necessarily mean that you’ve been on that journey before, IMO.) 

  • Advising – Helping companies on their journeys, likely because you’ve been on that journey (or a similar one) before. Unlike coaching, you're evaluated on organizational outcomes. 

In any of these ways of being, you are monetizing your brain, ideas, and experiences, though often in different configurations. 

Most People Start in the Top Right

As I mentioned at the beginning, I often see people move into independent work starting with contracting. This makes sense for many reasons – the work is familiar to you, acquiring customers is (likely) obvious to you, you are used to trading your time for money, etc. But this is also perhaps the lowest ROI place to play on this diagram – both from intellectual nourishment and financial perspectives. It’s also the one that is least competitively defensible (there are probably many people who can do those same activities, so what makes you special). 

That said, not everyone starts there. People who are thoughtful about packaging up their skills (or even just a skill, practice, approach, etc), will often build trainings or courses. People who can find an audience that wants their guidance on journeys they are familiar with (especially organizations) may start their indie path by dipping into advising. I also see some people start with coaching, though I am usually skeptical of this because coaching is the most difficult of all these ways of being (and most rewarding), and what I often see people offer as “coaching” is really 1:1 training (where they are delivering a pre-set curriculum).

Experiments in Ways of Being

Over the last four years, I’ve experimented in every quadrant and with every offering except Fractional Leadership (at least in title). While each of the different ways of being is interesting, the blurring, blending, and boundaries of them are perhaps the most interesting to me (right now). 

Some of the different blended configurations I’ve experienced:

  • Advising + Coaching

  • Advising + Training (and the reverse sequencing)

  • Training + Consulting

  • Consulting + Advising

Advising + Coaching

This pairing feels like a common progression for advisors I know who are also open to coaching. These relationships start when someone is hired to advise a company and evolve out of that configuration in parallel or when that agreement ends but the point of contact on the company side wants to keep working together. 

In my experience, it’s often hard to be a successful advisor without some amount of coaching taking place. Organizations are made of people, and organizational changes involve people changing their perspectives or behaviors. In high trust situations, this kind of advising + coaching pairing feels inevitable (and good!). 

Situations where this can get messy are when the person on the organization’s side wants to keep working with the advisor/coach, but cannot do so given their own budget constraints. As an advisor, you’re paid with the company’s bank account. As a coach, you’re often paid by individuals, even if those people get reimbursed by their company. 

Advising + Training

Another common pairing is advising + training, which I’ve seen happen when the advising conversations identify an opportunity to develop or strengthen muscles within the organization through a structured training program (workshop, series, etc). 

One of my biggest challenges with delivering effective training is having enough understanding of the organization to ensure that the ideas don’t just make sense, but can be effectively implemented. The advising + training pairing is a great way to mitigate that problem, since you’ve developed an awareness of what does and does not work within the organization and can curate your training appropriately. 

The thing to be conscious of here is designing and delivering a training is its own activity. You want to make sure that you’re appropriately compensated for that kind of work (rather than it being rolled into the expectations of advising). 

Training + Consulting

Training + consulting often feels like a win, where you offer training and that relationship opens the door to future projects. While training can also lead into advising (where you’re often hired to help operationalize the ideas you trained people on), I find that the consulting pairing is a unique one because you’re being hired to do work, not just guide the work. I say this is successful because it means that you’ve shown a proficiency that is valued and are likely a person the organization would be excited to spend more time around. (I see this as an outcome when companies try to hire you for a full time role and you’re not looking for one, instead carving out specific projects that are intellectually stimulating and make sense for both parties financially.)

This pairing comes with some potential traps, because hanging around after you’ve done a training leaves you open to follow on conversations for those ideas (which you may or may not want to have and may or may not have carved out the time for). It feels important to figure out how you want to engage with the company at this point and what’s in/out of scope. 

Consulting + Advising

Similar to the training + consulting pairing, the consulting + advising is often a progression that results from a successful project, but a need for less of you (or just enough of you on a consistent basis). This pairing feels quite common in situations where you delivered a substantial project and there’s high value in being around for a while to ensure the follow through. (I’ve been trying to plan more of a cool off/wind down period for any sort of substantial project I do with an organization, largely based on experiences in this pairing.) 

The trap I’ve found myself falling into here is that I jump back into project-work very easily and can quickly start spending more hours than planned with a given client. I do know some folks who explicitly do “hands on advising” and plan for that kind of thing, but I find that I can be less good at the gear-shifting from deep project-based work to the lighter touch of advising. 

What the Work Actually Looks Like

As much as I am putting shape to and labeling potential ways of being, my honest experience is that most of these ways of being are the front door to deep, meaningful partnerships with people which morph and co-occur over time. I believe there are reasonable downsides to sku-ifying yourself, especially if you’re like me and appreciate getting invited into the mess. In my experience, the more trust that you build, the more you get to do work that looks like coaching – boundless, vulnerable, and in close contact with people. This is where I thrive. 

I often evaluate the success of any of my work by the degrees of freedom with which I’m given to engage with people besides my primary point of contact. The more that I’m trusted to do the work around the work without having to pre-define it, the more successful and impactful an engagement is. 

That said, definitions and boundaries can help. I try my best to identify the different ways I can partner with and support a person or organization up front, and often start doing the work I think they need before we agree on the scope itself. I learned this from Casey Winters, who said he usually takes 2.5 meetings before he talks with a company about an advising agreement. This gives him time to see how they engage, how they react to feedback, how quickly they take action, and so on. I’ve found that not trying to sell a specific service up front, even if the client comes to me with a specific request, is the best way to be helpful over the long term (which is the time frame I care about most). 

I ended Yet Another Year in Review - Year 03.5 with the following, which still rings true:

The projects that I’ve shied away from are those where I’d be more of an extra set of hands, whereas the projects I’ve been excited about (and the ones I’m looking for) are where I get to be an extra brain alongside those hands. I can tell what’s going to be a potentially good project based on whether we’re talking about activities (bad) or outcomes (good). The best partners I’ve had trust me to shepherd them to a destination with less concern and oversight for the path that we take.

As I’ve looked ahead to 2024 and beyond, I still feel that I don’t want to do many consulting engagements, but that’s because I’ve realized I want to do more deep work — which often takes time. The work that I find myself drawn to is very much in the realm of helping people improve the way they work and work together – a unique blend of hospitality, service design, and organizational design that I love.

While I still believe that illegibility is an asset and am grateful that friends come to me with loosely defined “Behzod-shaped problems,” I do think I’ll more actively reflect on what (else) makes a good project and partnership for me in the coming year (for internal clarity, if nothing else).   



Things I’m Thinking About 

While I wrote a lot more than I thought I would here, there is still a lot to discuss. A big thank you to Tom Critchlow for poking and prodding at a very loose draft of this and being a great sounding board on my indie journey.

I also owe a huge thank you to Elena Verna, because our conversations and her writing over the past few years have been wildly helpful here. She has gone (much further) down a similar path and actively writes about being independent. 

From her post “Is Solopreneurship Right For You?

“Solopreneurship is about treating your brain as a product and building a one-person company with a predictable, sustainable, and competitively defensible growth model. This requires identifying the following:

1. Product-market fit for your brain on the market

2. Unique value positioning for your brain

3. Growth model to acquire, monetize, and retain customers

Sound familiar? Because it is - starting your solopreneur journey is like starting any other business. So, you can use the skills you learned at your job to help grow you.”

I think a lot about how many of these activities feed into each other (my advising gives me space to help companies implement ideas → which often become stable enough to become a part of specific training → which I can then operationalize into courses → which opens the door for more advising…) but I think I could be smarter about this. 

I’d love to hear from you, the reader, so I’ll leave you with some questions:

  1. What did I miss? How could I think about this differently? What other models are there?  – Please push my thinking here. 

  2. I’ve left out newsletters and podcasts here, largely because I haven’t explored them. Where do they fit and why? 

  3. What configurations have you seen work well (or work poorly) in your own practice? 

  4. How do you think about portfolio construction across those activities given the different energy required for the different ways of being, the different audiences, and different rhythms? 

  5. What are the shifts necessary from one quadrant to another? I started doodling about this in the Figjam file, but figured I’d save it for another time. 

  6. For those of you curious about moving into independent work, regardless of the quadrant, what concerns do you have? How can I help get you started?

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Behzod Sirjani Behzod Sirjani

Introduce Your Friends

For those of us in good orbits, perhaps the most valuable thing we can do is alter gravity in such a way that creates more collisions.

One of the best kinds of messages I receive these days is a photo from two friends in New York who text me whenever they hang out together.

Six months ago, these two had never met, even though they are both important people in my life and have been for years. They were introduced at a birthday dinner I had, where I sat them across from one another. While I thought they may get along, there was no real agenda. "Get along" has turned out to be an understatement.

This has been something I've tried to do more of recently, with great success. One of the ways I've celebrated my birthday in the past few years is renting a big house and inviting a group of close friends and their partners to come hang out. The goal is that they spend enough time together that they can see what I love and appreciate about each other without me having to point it out myself.

Those birthday celebrations (and similar activities) have led me to believe that introducing friends is something that all of us would benefit from doing more often. If you have people you are willing to spend time around, they are probably people that others will enjoy as well.

For those of us in good orbits, perhaps the most valuable thing we can do is alter gravity in such a way that creates more collisions.

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Behzod Sirjani Behzod Sirjani

Yet Another Year in Review - Year 03.5

My annual-ish personal review for professional activities. It’s something I write for myself, to be shared.

This is my annual-ish personal review for my professional activities. It’s something I write for myself, to be shared (I’m really straddling the line between authentic and performative vulnerability here). Read Year 01 or Year 02

Intro

It's been about a year and half since the last "year in review" which I recognize slightly misses the "year" part of the title. But it's been quite a year so I'm going to give myself some grace.

I’ve learned a lot about myself and my practice in the last year. While there’s been a lot to celebrate, the year turned out a lot different than I expected. Some seeds I planted prior to starting the studio are growing well and bearing fruit, while others needed a lot more tending than I made time for. 

Similar to previous years, I’m going to start off by reviewing what happened, then share some thoughts and themes, and close with notes about what’s to come.

Looking Back

This was a full year (and a half), no matter how you look at it.  

Talks:

Writing:

Teaching/Training:

  • I led Fall 2022 and Spring 2023 cohorts of the User Insights for Product Decisions program at Reforge, closing out my Executive in Residence (EIR) tenure with just north of 1,000 people having been through the live program in 2.5 years.

  • I built and led a short course on Designing Customer Pilots for Reforge (which I probably won't run again and talk about below).

  • I built and led the first cohort of Effective Customer Conversations for Reforge, which may be the thing I'm most proud of this year (and a half).

  • I partnered with Ely Lerner to build a workshop for founders and product teams based on his offense/defense framework (reach out if you're interested).

Other:

The 35,000 Foot View

When I look at all of this, it’s easy for me to see that I’ve been much more of a speaker, writer, and teacher than a consultant. I felt this tugging at me a few times this year, but it wasn’t until I slowed down this fall to start reflecting back on the last 3.5 years that it really became clear. I’ve built a practice of teaching/training and done some consulting along the way. 

At first this was a disorienting realization, not because "consultant" was a part of my identity, but because what I thought I was doing and what I was actually doing were different. After I moved past the disorientation, I felt quite empowered. I hadn't really built a consulting practice and I hadn't really tried. There was no clear thing that I sold, and the work that I do as "Behzod-as-a-Service" is often quite undefined at the outset. 

In last year's reflection, I called out a similar dynamic: "I thought that I’d be working tightly with small teams, but writing, talks, and teaching has taken up the bulk of my time." It looks like this year was no different, and that isn't a bad thing. In fact, I’m already scheduled to teach every month through May 2024 and I’m thrilled (more on that below). 

My friend Brian Dell likes to push people to ask "What would it look like if you took X seriously?" and upon realizing that I'm more of a teacher and coach than consultant, I’ve enjoyed spending time thinking about what it looks like to take consulting seriously (more on that below too).

Themes I’ve Noticed

Leverage

If you asked me what I was thinking about at any given moment last year, the likely answer would be “leverage.” Leverage is an idea that’s made its way through a lot of my work over the last few years, especially my talks.

In Yet Another Newsletter - Issue 004, I wrote:

“Over the last two years, I’ve tried to share a synthesized (and evolving) version of these ideas, starting with “You Are Not Your Research Report” at UXRConf 2020, then in “Democratization is our Job,” in “Building Organizations that Learn” on the Optimal Path Podcast, and finally at User Research London, highlighting the way that “Building a Research Team may cost you your Research Practice.”  

The core idea of the talk is that we’ve mistakenly oriented ourselves to believing that our primary (if not only) value is “doing research,” rather than taking a more holistic view of “being researchers” and recognizing that our special skills are rigorous curiosity and critical thinking and we have so many ways in which we can leverage those skills in our organizations. By believing that our value is only in doing research, we’ve mistakenly grown our practices only through headcount, alienating people who don’t have “research” in their title and failing to account for the reality that a research practice (healthy or not) starts as soon as someone has an idea for a company and is the sum of everyone who is engaging in research activities. 

I’ve made the talk slides available in PDF, both with speaking notes and just as slides themselves and will share the video when I have it.” 

This year, I built on that keynote presentation with my talk “Your company needs less telephones and more plumbers,” which I delivered at the TCV event in October 2023 (I’ll share more about this in the coming month). The core idea of that talk is that too often we think about the highest leverage thing to do as a company and too rarely we think about the highest leverage ways to contribute as individuals or a discipline. 

I probably think about this more than most because being an advisor (and the consulting work I do) is me being hired as leverage. Unlike consultants who are not domain experts, I’m more of a coach who played the game (and continues to play). This gives me a unique perspective on not just what has worked for me, but why those things worked and what may or may not work for the people I partner with. It means I can more quickly assess problems, identify potential solutions, and provide guidance and feedback as they solve those problems. And I do this from a place of practice, rather than just theory. I also am incentivized to make myself obsolete, or at least to develop competence and confidence in the people I’m supporting. This is in contrast to many consultants, who are incentivized to have you keep coming back every time you need that problem solved. 

I’ll give this topic a lot more space in another post, but I think that it’s something that differentiates my work (and how I see my work). It’s also why I find more joy and energy in these engagements than others I talk to who are also “consulting.” I’m not looking for any place I can be useful, I’m trying to find spaces where partnering with others can amplify their output or be a force multiplier in their systems, especially where I’m uniquely qualified to do so. I’d encourage many of you to do the same regardless of your current job configuration. I imagine it will open you up to much more interesting work and a different perspective on what you do and how to do it.

Taking Teaching Seriously

I love teaching. Both of my parents taught at various points in their lives. I’ve worked as a tutor, in a writing center, and as a teacher all before I started my career. Something I value about teaching is the way that it forces you to look so closely at your subject matter. You have to deconstruct and reorient yourself to the subject in such a way that you can not only explain how to do something, but how to do something from a starting point and a perspective that is different from your own. Doing this changes your relationship to that subject.  

One of the things I'm most proud of this year (and a half) is building the Effective Customer Conversations course. Reforge made some product and business changes over the last year which opened the door for people like me to remix our old programs into new ones and facilitate them ourselves. The biggest thing I've wanted to do since I taught the first cohort of User Insights for Product Decisions (UIPD) was go deep on interviews and customer conversations, and the number one request I got from members was for activities and practice time.

So this fall, I sat down and built a new course from the ground up. I wanted to be intentional about all the pieces — what made sense as asynchronous content, what would be ideal for me to deliver live, and how best to use our sessions together to give people a safe place to practice core concepts. I also wanted this to be something that was short enough for a founder/CEO to consume it and detailed enough for them to be able to put it into practice immediately. 

Beyond being proud of the quality of the course, I'm also proud of the volume of material itself. The course includes over 15,000 words of asynchronous content and over a dozen new diagrams. The only piece of connective tissue to UIPD is the decision-first framework (which I started sharing publicly in 2019). I also owe a huge thank you to Sean Rice and Ellen Naruse at Reforge for their feedback, without which the course would be much longer and considerably worse.

While I've only run the first cohort so far, it seems to be a much better experience to help people become confident and competent when engaging with customers. Because of that, I’m currently scheduled to teach the course every month from December 2023 through May 2024, and will likely pick up again after summer. In this new model, I’m also able to offer this course privately to companies. If you'd like me to help you/r team be better at engaging with customers and using those conversations to inform real decisions, send me an email.

Designing Customer Pilots

I mentioned earlier that I built and led a short course on Designing Customer Pilots for Reforge and probably won’t teach it again. This is largely about focus and how different it felt to teach this course from Effective Customer Conversations. 

I’ve run dozens of pilots in my career, but I haven’t taught them up until recently (beyond engaging with colleagues as necessary). In contrast, I’ve conducted hundreds (if not thousands) of interviews in my career and have taught people about interviewing for almost a decade. 

While my teaching style is not “I have all the answers” so much as “here’s what worked in my experience — let’s deconstruct it so you can learn from it,” I’ve realized that teaching something I am excited about and want to continue getting better at (interviews, talking to strangers, etc) is much more energizing than teaching something I’ve done and feel confident about. This isn’t how everyone approaches teaching, but I believe that teaching is one of the best ways to get better at something. Since there is only so much time in the day, when I teach, I want it to help me improve my practice, not sit outside of it.

As I was building the content for Designing Customer Pilots, I had a suspicion that I would feel this way. Writing didn’t feel like an uphill battle, but it never came as easily as my writing for Effective Customer Conversations or any other interview training I’ve ever put together. I’m not someone who actively avoids all forms of friction (I’ve written about meaningful friction here), but by simply paying attention to my energy, I felt like Designing Customer Pilots may not be a recurring offering. 

I’m glad that I did it. I had some great conversations with the people in the course, it gave me exposure to the new Reforge content format, and it also helped me rekindle a deeper form of working, as I would spend 6-10 hours a day writing. This practice was critical to me putting together Effective Customer Conversations later in the year. 

Leaving a Sport

Over the last few months, I’ve started working with a coach again. I can say a lot of positive things about working with a good coach, but the big unlock for me early on in our sessions was him helping me see my career differently through a metaphor using sports. 

While the first part of my career was me playing a sport on a team and then playing that sport as more of a free agent, I’m now in a period where I’m less interested in any specific sport. Instead, I’m excited to create games I want to play and enlist people I want to play with. 

This realization came from examining past projects I was proud of and thinking about what I feel drawn to moving forward. I’ve realized that I don’t have any specific industry or problem space I care deeply about. The most important aspect in anything I do is the people. Every project I haven’t loved has come down to the people, and every time someone I respect says they want to talk about a potential project, I’m halfway sold before I even hear about what it is. 

This has been a helpful orientation for me on the business side too, because it made it easier for me to pass on things where there’s too much of an open question about my potential partners. I’m sure that I’m missing out on interesting work because of this, but in the spirit of choosing my stresses, I would rather be stressed and working with friends instead of stressed and working with strangers any day. 

(Note – For those of you who may also feel like you are in this transition out of your sport and into games, Paul Millerd talks about this as “the pathless path” and has a great book with the same name.) 

Unlearning the Silicon Valley in Me 

I don’t run a venture-scale SaaS business. 

This is obvious. But thinking about how things scale is something I’ve spent many years doing (and still do as a part of my work with El Cap, TCV, and some clients). 

At Facebook, most of the numbers I paid attention to had two commas and six zeroes after them. We regularly killed off products that didn’t make sense from a business perspective, even though they were larger than many other businesses that exist in the world. 

But my audience today isn’t necessarily millions. There are things I want to do — things that I should do — that make sense in the scale of 1 or 10 or 100s of people, and not just at MVP stage, but running at full steam. So I’ve had to actively unlearn the habit of killing (or challenging) ideas that aren’t venture scale. 

Scale doesn’t implicitly mean “massive” though that’s often how we use it. I’ve been working on pushing myself to ask “At what scale would this be sustainable?” and “At what scale does this break (or break me)?” 

This has opened me to a number of different questions to ask as I think about  self-directed projects or potential partnerships moving forward: 

  • Does this feel like something I’m uniquely capable of? 

  • Is this how I want to spend my time and energy?* 

  • What is the right shape/size for this project? 

  • What stresses does this add to my life?

  • How should this feel if it’s going well? 

These are all wildly privileged questions to be clear. But it is a privilege to work for yourself and an even greater privilege to work with people you respect and admire. As I’ve looked back to help me look forward, this reflection has helped me question what else I need to unlearn (I’m sure I’ll write more about that soon).

*Justin Duke phrases this question as  "what am I willing to say no to in order to say yes to this?" I love this phrasing and will definitely borrow it in the future.

Looking Forward

Sustainability and Sabbaticals

Perhaps surprisingly, I felt overwhelmed and uninspired for days or weeks at a time this year. As I’ve reflected more on this, I’ve come up with a few different explanations. 

The first one is perhaps the most straightforward — I did a poor job managing my time and energy. It’s easy to feel overwhelmed if you’re working on too much, and feeling uninspired in conjunction with this means I’m probably working on the wrong thing. Getting into this state is often the result of a scarcity mindset where — as an independent consultant — you’re worried about where your next meal is coming from and/or take on projects that aren’t a good fit (or spend too long qualifying a client).  

The second explanation builds off of the my notes in the section above — my expectations were out of touch with reality. I had no false preconceptions that I was trying to build a billion-dollar business, but I need to play the game that’s on the field, not the one that is in my head. I probably didn’t appreciate a lot of what I was doing this year as I was doing it because I was looking at it incorrectly. Having expectations that are removed from reality is the quickest way to be unhappy, and I needed to have an honest conversation with myself about the shape of things I was doing so that I could more accurately calibrate my efforts and outcomes. 

The third explanation is one that’s popped up in different places in my life over the last few years — I stopped listening to myself. At different points this year, I found myself doing the thing I thought I should do, rather than the thing that I felt pulled toward. One of the hardest parts of being independent is not having other people in the business with you to think about and talk about the work. I’ve gotten much better at having a close set of friends to sanity check things with or help me work through my own thoughts. But I was too slow to engage those people at the right time this year in a few places, and I paid for it with my time and my energy.

One of my favorite posters from my time at Facebook.

The recurrence of these feelings led me to take a “sabbatical” this winter, ending all client work and almost everything else for November and December. The goal was to take time to slow down and shift from working in the business to working on the business. I knew I wanted to do things differently and do different things, but I didn’t know what those were. So I carved out time to figure it out. 

Some of the things I reflected on:

  • What have I enjoyed the most over the last 3.5 years? What was it about those things that I enjoyed? 

  • With an empty calendar, what am I drawn to? How do I want to spend my time? 

  • Who have I learned the most from? Who do I want to learn from? What kind of games could we play together?

  • What are the rituals I need to develop to continue being able to play games on my terms? 

  • What do I want 2024 and beyond to look like?

I’ve found that talking to myself on walks has been one of the best ways to give space to these questions and get to the core of what I think and feel. More than anything, it’s nudged me to experiment next year, and plant some new seeds. 

As someone who is not very good at taking time off and has already cut his sabbatical short (I’m teaching again in December), my biggest takeaway has been to figure out how to make this way of being more sustainable. Teaching has given the first half of next year a rhythm, and I’m building a calendar around it to give myself “on weeks” and “off weeks.” I’m hoping that present me can do some of this work to help future me. We’ll check in on that mid 2024.

Building Systems in Service Of The Work

I used to ride my bike a lot. A lot. Towards the end of my time in San Francisco, I was on my bike at least three mornings a week. When I started the studio, I embraced “no meeting mornings” to honor this activity and its role in my health and mental wellbeing. 

Since moving to Seattle, I’ve ridden my bike a lot less, to the point that “no meeting mornings” don’t make much sense. They’re open spaces on my calendar where I’m often doing deep work, but they don’t serve me the way that they used to. In fact, when I do ride, it’s often in the middle of the day. Instead of blocking off each morning to be able to ride, it would be much more beneficial to block off extended “no meeting lunches.” 

This is one example of how easy it is to forget why a structure served you in the first place. When I realized this about my calendar and riding, I took a moment to reflect on a few other practices that felt like they may be out of date. 

One of the big ones was how I take notes. Thanks to a few friends (and my dogmatic insistence that I have notes available to me offline), I started using Obsidian this year for all my notes. But it wasn’t just switching to Obsidian that mattered (we all know it’s the tool and the ritual, not one without the other that is important). I started doing two specific things with Obsidian that helped:

  1. Every time I open the app, it creates a daily note that’s titled YYYY.MM.DD.HH so that I never have to think about “where to take notes” or “what to call this.” I just open Obsidian and start writing. 

  2. Every Friday afternoon, I have a calendar block to review the week’s notes. I review them more frequently than this, but the hour that’s dedicated to review has been useful for me to make sure I don’t miss anything and am prepared for the following week. 

This may feel small, but every big thing starts small, and let me tell you — this has become a big thing to me. I’m much more on top of things as a result of this switch and more than anything else, I don’t have trouble finding things anymore or wondering whether something lives in Drive, Dropbox, or iA Writer (don’t ask).

Another system change for me has been committing to longer time horizons. I talked about this a little bit in “Taking Teaching Seriously,” but over the past few years I stayed away from being “locked in” to longer projects. As I get more confident in what running the studio means, even the experiments, it’s become easier for me to plan further out. This has led to the added benefit of freeing up a lot of the energy that went into figuring out what to do and allowing me to put that into how I do things. Again, this sounds obvious, but it was a lesson I had to learn over time. 

All of these changes — no meeting lunches (or days), how I take notes, and the longer time horizons — are systems and structures that I can see help me be the best version of myself and do the best work that I can. In a professional mode that often encourages you to work on others’ terms (consulting), I’m trying to do my best to structurally ensure that I show up in the best way possible. 

Personal Projects as a Commitment to Curiosity

Last summer I did something out of character — I sold almost all of my photography equipment. Cameras have been a big part of my life for more than a decade. They’ve connected me to some of my closest friends, opened doors that would have otherwise stayed shut, and taught me how to really look at the world. 

I sold everything because I wasn’t using it. Similar to riding bikes, the pandemic and my move to Seattle changed my relationship to photography. I wasn’t going to concerts as much, my friends (and the Slack Marketing team) didn’t need portraits as often, and carrying a gripped DSLR around each day rarely seemed worth it. But I knew I didn’t want to stop shooting, I just wanted to shoot differently. 

I realized that what mattered to me more than having a camera that could shoot at ten million megapixels or one thousand frames per second was having a camera that felt invisible. A camera that I wanted to carry with me. So after a lot of thought (and ignoring Max’s persistent belief that I’d love it), I picked up a manual focus Leica. 

Ignoring the camera brand for a moment, I cut my teeth working for the school newspaper and photographing concerts, so having trustworthy autofocus was something that mattered whether it was capturing sports, solos, or a fleeting smile. But I wanted to change my relationship to photography and particularly force myself to slow down and look differently at the world. 

To hold myself accountable to that, I also started a personal project called Yet Another Memory, inspired by one of my favorite photo projects — Daily Dose of Imagery by Sam Hassas. The initial project was meant to be a daily-ish “postcard” of a single image and some words. In the spirit of looking differently, I told myself that all photos needed to be taken with the new camera and I could not post any portraits or similar posed photos of people. The goal was to look at new things in new ways. A commitment to curiosity. 

This project has been one of the most rewarding for me personally. In addition to nudging me to carry the camera around and walk more, almost every postcard results in a conversation (even though the subscriber count is mid double digits). In a year that I struggled to listen to myself, this project has been a constant source of fuel and inspiration and a reminder to trust myself a bit more. So thank you to everyone who subscribes and, more importantly, responds.

(If you want to see more photos, check out Glass, since my photo page is quite out of date at the moment.)

People as Partners (Long Live Squads)

Another conversation that has emerged from coaching is the recognition that my work has had a few different phases — working for companies, working with companies, and now working with people (more directly). Teaching is very much a direct to consumer business, and my point above that people are the priority has helped me get clarity on things I’m excited to explore next year. 

While I’m still going to spend some time working with organizations, I want to do more work directly with people — not mediated by their companies. I’ve realized that a lot of what I care about (and what I enjoy) is helping people get out of their own way. Whether this is a one off conversation or walking a path together, I’m excited to explore new formats for this. I already have a few things planned, including coaching, in-person events, and a virtual conversation series I’m calling “A Book Club Without Books” (sign ups open soon).

The other side of this is that I’ve got a lot more partner projects coming up. A handful of existing conversations this year have grown legs and taken on a life of their own, and I’m looking forward to launching a few new things with friends. Working for yourself doesn’t mean you have to work alone! 

So if you have an idea and want to play together — please don’t hesitate to reach out. 

Taking Consulting Seriously

Something that became clear as I reflected on consulting was that I’ve missed the extended, deep work that I did earlier in my career and in Year 01. I want to be in it. 

On the surface, it could look like there is a tension here between leverage and deeply embedding within an organization for a project, but the dose makes the poison. The projects that I’ve shied away from are those where I’d be more of an extra set of hands, whereas the projects I’ve been excited about (and the ones I’m looking for) are where I get to be an extra brain alongside those hands. I can tell what’s going to be a potentially good project based on whether we’re talking about activities (bad) or outcomes (good). The best partners I’ve had trust me to shepherd them to a destination with less concern and oversight for the path that we take. 

As I’ve looked ahead to 2024 and beyond, I still feel that I don’t want to do many consulting engagements, but that’s because I’ve realized I want to do more deep work — which often takes time. The work that I find myself drawn to is very much in the realm of helping people improve the way they work and work together – a unique blend of hospitality, service design, and organizational design that I love.

While I still believe that illegibility is an asset and am grateful that friends come to me with loosely defined “Behzod-shaped problems,” I do think I’ll more actively reflect on what (else) makes a good project and partnership for me in the coming year (for internal clarity, if nothing else).   

Yet Another Dot Com

After far too long, I’ve started putting together YetAnother.com. 

I’m including a very blurred in-progress screenshot below because first drafts are never that great, but this post has a lot of words and not enough images.

In the spirit of leaning into more directly working with people, I’m building a new home just for that. It’s been fun to start with a blank canvas and lean into the spirit of play (the colors! the colors!). In the spirit of YA being a portfolio of play, the site is a collection of ways to engage – both with me and each other. It’s where you can learn about A Book Club Without Books and all the other experiments moving forward, just sign up for Yet Another Mailing List (isn’t this fun?).

Wrapping Up

I mentioned above that working for yourself doesn’t mean you have to work alone, and this past year plus I have leaned on a number of people to keep me going. It takes a village, as they say. I’m grateful to Tom, Elan, Coleen, Sanford, Liza, Lena, and the whole Little Futures crew for being sources of inspiration, feedback, and friendship. 

I’m excited for next year, which is something I don’t think I could have said confidently prior to this time away. But distance creates perspective and stepping away from the work for a minute was more than necessary. 

If you have questions or want to dive deeper into any of this, just like my footer says — cold emails welcome.

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Behzod Sirjani Behzod Sirjani

Exchange Rates

Effective prioritization requires establishing exchange rates between the different currencies within an organization.

Over the last few weeks, I've had the same conversation with a number of friends who are involved in end of year planning cycles. All of them inevitably say something like "[NAME] just doesn't understand why this is a priority."

While the common point of frustration is a misunderstanding, I think the deeper issue is that person can't translate what's being said into something they understand.

Each discipline/department within an organization has a currency in which they primarily transact. For sales & finance, it's revenue. For design, it's the user experience. For product, it's features.

Effective prioritization requires establishing exchange rates between these different currencies.

Doing this allows the trade offs and tensions within a roadmap to be converted into understood units, unblocking people to actually debate about an investment, rather than argue which of their currencies is worth more.

People who are earlier in their career often are unaware of these other currencies because they only transact in their own. As you get more senior, you are not only aware of these other currencies, but you make sure that your understanding of exchange rates is correct so that you and your partners view opportunities or priorities with the same lenses.

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Behzod Sirjani Behzod Sirjani

Is X like sleeping?

This tweet from Jonny Miller lives rent free in my head:

For the last year and change, when I’ve run into problems, I’ve found myself asking “Is this like sleeping?”

When I ask myself that question, I’m asking “Can I make this thing possible on my own, or do I need to focus on creating the conditions by which this thing can emerge?”

In some cases (like exercise), the best way forward is through — I go down to the gym and start moving, and the workout often appears. But in other cases, like relationships (romantic or otherwise), things look a lot more like sleeping.

What I love about this question is that it’s very similar (and related IMO) to the famous Jerry Colonna question “How am I complicit in creating the conditions I say I don’t want?”

Once you realize that the way forward is about the design of an environment/conditions, you can more clearly interrogate where are you getting in your own way.

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Behzod Sirjani Behzod Sirjani

Swiping on Maps and Dating Territories

Anyone who has signed up for a dating app knows the struggle of trying to reduce themselves down to some number of pictures and prompts as they fill out their profile, in hopes that these will be hooks to invite a conversation and ultimately help them meet a partner.

Yet, as easy as it is for us to recognize how much signal gets compressed and nuance is lost about our lives, it feels as those many of us fail to extend others the grace that we so clearly hope they will extend to us.

We are, all too often, swiping on maps, then ultimately dating territories.

A map is not the territory it represents, but, if correct, it has a similar structure to the territory, which accounts for its usefulness.

 Alfred Korzybski, Science and Sanity, p. 58

The idea that "the map is not the territory" is a helpful concept that articulates an abstraction of a thing often resembles that thing, but it is not the thing in itself.

When we see a dating profile, we have limited information. It's a map, not a territory, as it represents part of a person. The words and images create a frame through which we see a selection of their life, which, as Kenneth Burke points out, is both a reflection of reality and a deflection of reality.

But we engage with each others' maps because it's what is afforded to us. We look at the 35,000 foot view and imagine the territory below, often with an optimistic perspective. Yet if we end up matching with that person, the map starts to gain fidelity as we are able to engage with the territory itself — the person.

While maps (and some exposure) are the what leads to the first date, when we're on the date, it's all territory. We're in the wilderness for the first time, and we will become acutely aware of the degree to which the map in fact resembles the territory.

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Behzod Sirjani Behzod Sirjani

Computational Photography

Brief thoughts on computational photography and the Spectre app.

Pretty soon after it launched, I downloaded Spectre, a “smart long exposure” app by the team behind Halide, the best iPhone camera app (in my opinion). I used it quite often for a few weeks, as one does with a shiny new toy, and then it slowly waned into yet another tool in the toolkit. 

But I’ve found myself using it much more in the past few weeks, and perhaps was most satisfied when I used it to take this photo of Fitzsimmons Creek in Whistler, British Columbia. 

While there’s a lot of talk about what AI is and isn’t good for (that I’m not going to go into), when it comes to AI and computational photography, I’ve been asking myself “What can it do better than I can?” and “How can this push or enhance my practice?” 

In the case of the photo above, time lapse photography has often been used with water as the movement of water over time smoothes it out. Since I didn’t want to (or honestly know how) to change the aperture of the iPhone camera without significantly decreasing exposure and “tricking” the camera into doing what I want, using Spectre seemed like the actual best decision. It gave me control of exposure and the option to pick between a 3, 5 or 9 second capture. 

With a traditional camera, I’d need a tripod to keep still long enough for the image to come out clean, but thanks to Spectre (and AI), I just needed to hold “steady enough.” The image isn’t perfectly sharp because it was cold out and I’m human, but “steady enough” meant that the final product was more than “good enough” in my opinion, especially compared to the alternative. 

This exploration led me to open Spectre more often, even in cases where I didn’t think a time lapse was necessary, simply to see what would happen.

I was back in Whistler last week and had a brief exchange with Om Malik on Glass after sharing a photo in his particular brand of ghostly minimalism that I love. It led me to try out Spectre on the chair lifts, seeing how motion and blur might interact. I’m particularly a fan of this one from the Blackcomb Glacier:

Yesterday, with only enough time for about two runs, I opened up Spectre on the last section of the mountain, curious to see what was possible.

I posted the images below on Instagram stories and I was surprised by people’s reactions to what I thought were playful experiments. I appreciate that stories often act as an invitation to spark a conversation, but what I hadn’t expected was the conversation that resulted with many photographer friends, both about the images and AI. 

I share all of this as a provocation, not necessarily about AI, but to encourage more people to ask the question “How can [this thing] push or enhance my practice?” more often.

Note — for those who asked, here’s the darkroom preset that I used on the last five images.

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Behzod Sirjani Behzod Sirjani

Researchers as Founders

My response to Harri Thomas’ question “why aren’t more researchers founders?”

A little over a week ago, Harri Thomas asked Twitter "Why aren't more UX researchers founders?"

I saw the tweet because folks like Alec, Lars, and Henrik responded, and I wanted to respond. It lived rent free in my head for a few days until Nate Bolt tagged me in his reply

After sleeping on it some more, I have a few ideas, all of which are a bit related:

  1. Research is a young discipline.

  2. Researchers focus on "doing research" rather than being researchers.

  3. Researchers are (often incorrectly) incentivized to be problem explainers, not problem solvers.

These are all generalizations about software companies, so I'm more than happy to hear counterpoints, and I'd love to hear other people's takes. I don’t think these are true in all cases, and most of what I’m describing I wish wasn’t true at all.

Research is a young discipline

Research has always been an important activity, but it wasn't until the last few decades where it was its own role (much less team). Research is something that people did, but the ability to have a single person focused on only doing research is a luxury that many companies still cannot afford. 

What this means for our discipline (based on very rough napkin math) is that I'd bet about more than one third of "ux researchers" are in early career roles, one third are in mid career roles, and less than one third are in senior roles (I mean this in terms of capability, not title). Of that last group, I think we have probably one third of them in leadership roles, and about one tenth of the group in director, VP, or higher roles.

While titles are not important, as Nate mentioned, we are a small and young field that is still figuring out a lot. We regularly fight about what good research looks like and how to measure our impact. In many ways, there are more people who have done research as a part of their career and don't have researcher in their titles than those who do. This doesn't mean research skills don't benefit founders (they do), but many of the people who do research are flying under the radar in some ways. 

Researchers focus on doing research, rather than being researchers

Related to my comment about becoming proficient, I argued in my URLDN 2022 talk that one of the biggest problems in our industry is the way we we’ve mistakenly oriented ourselves to believing that our primary (if not only) value is “doing research,” rather than taking a more holistic view of “being researchers” and recognizing that our special skills are rigorous curiosity and critical thinking and we have so many ways in which we can leverage those skills in our organizations. 

I don't necessarily blame individual researchers for this, I think that we have incentivized the doing of research by researchers rather than building organizations that learn in intentional, responsible, and sustainable ways. The reality is that everyone in our organizations can and does make decisions, and researchers can and should improve the quality of decision-making, because a focus on "learning" is just too low of a bar for what constitutes "good research." 

This belief is rooted in my own practice, not just because I think that democratization is our job, but because the most impactful work I've done was probably not any particular study, but doing interview training for sales teams or training and deploying survey software to 200+ customer success managers. Upleveling the way an entire organization functions often will have a much bigger impact and splash zone than a specific project (not always), and unfortunately too many organizations incentivize researchers being product police rather than strategic partners. 

Researchers are (often incorrectly) incentivized to be problem explainers, not problem solvers

Picking up on that last sentence, I think another major contributor to the lack of researchers as founders is our incentive structure, and the fact that researchers spend so much of their time understanding and describing problems, rather than following through on solving them. 

Again, I don't necessarily think this is individual researchers' faults — we incorrectly incentivize the doing of research, which means that we're out in the world trying to find things that need fixing or confirming that something is ready to ship and putting our stamp of approval on it. But even as we work through the different phases of product development, so few researchers are accountable to actually executing on the ideas and bringing them to life. I imagine that many of them want to, but they either don't have the skills or are busy doing the core part of their job as their organization needs them to, that they don't get to participate meaningfully. 

Leverage

I drew attention to this diagram twice in my User Research London talk because I think it's an important one. 

When I shared it, I asked the audience to imagine this was a representation of product development and I was curious which of the three parts of the diagram they thought researchers were. I do think that many researchers fancy themselves to be the man — moving a large, immovable object. I think that many of our product partners see us as the rock — a large blocker, telling them they didn't talk to enough customers or they used the wrong language on their surveys (this isn't to say you shouldn't do that). But I think that our success is being the lever — helping amplify the existing efforts of others that make things which are impossible alone, possible together. 

I think that some researchers would make great founders, and that the skills they learn from the work and their orientation to the world would be incredibly helpful there. "Making the impossible, possible" is perhaps the definition of what it means to be a founder. 

But I don't think that our discipline, as it stands today, is helping train researchers to become good founders. In fact, I don't think that we're training early career researchers today well at all. More on that in a different post.

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Behzod Sirjani Behzod Sirjani

Clay

Clay is one of my favorite products and one of the most important apps on my phone.

Clay is one of my favorite products and one of the most important apps on my phone.

Between advising, investing, and speaking events, I’m fortunate to meet and connect with hundreds of new people each year. While I used to try and keep track of these in contact cards in my phone or a database somewhere, I’ve been using Clay for almost two years and I can’t imagine going back.

Clay, at its most simple, is a contacts app that updates itself. But thinking that’s all Clay is does a massive disservice to the product. While the video on their homepage does a great job highlighting some of the key features, I want to talk about a couple of the things I find most valuable in Clay.

  1. Notes — This one seems hilariously obvious, but most notes I take fall into one of two categories — either about people or about projects. All project-based notes live in whatever document is related to that project, everything else lives in Clay.

    I’m taking a first meeting with a potential client? Clay. I’m catching up with an old coworker and want to write down their book recommendations? Clay. Talking to a founder I’ve invested in? Clay.

    Because Clay is organized around people, it has become the best home for any people-related notes. This is especially true since Clay lets you create reminders (as you type), turning “Follow up with Caroline about her promotion 10/28” into a reminder to “Follow up with Caroline about her promotion” that will trigger on 10/28.

  2. The Home Feed — I love seeing people’s Twitter bio updates, news articles about them, and birthdays all in one place. I’ll scroll through the home feed while I’m having coffee in the morning, and send a birthday text or a note of congratulations thanks to Clay. The home feed also reminds you to reconnect with folks based on your communication rhythms.

  3. Search — The video does a great job of communicating this, but I can’t say enough good things about search in Clay. Whether it’s traveling to a different city or trying to find someone who works/worked at a company, Clay is where I start. It’s both easier and more effective (IMO) than LinkedIn, and it also is more valuable because each person has notes attached to them in Clay (unlike other services).

  4. The iPhone Widget — This is a little thing, but right below my calendar widget on my phone is the Clay widget, so that I don’t just see what meetings I have that day, I also see who I’m meeting with. It both humanizes the day a bit and makes it easy for me to tap in and see notes for some of my upcoming meetings.

Congrats to Zach, Matthew, and the entire Clay team on your Product Hunt launch today! You are two of the most thoughtful people I know and I’m excited to see Clay get into more people’s hands. Thanks for letting me be a part of the journey.

If you’d like a free trial, sign up at this link.

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Behzod Sirjani Behzod Sirjani

Yet Another Year in Review - Year 02

Musings on my second year of being independent.

(Read Year 01)

May 16th, 2022 marked two years of being “independent,” which seems strange when I write it out. It feels like that paradox of time, where two years both seems too long and too short. I — and the studio — have grown and changed tremendously, and yet I feel I like I’m just getting started. Both things are true, of course, and it’s that duality that makes the work so interesting.

Over the last year I’ve done work I’m proud of with a number of people and companies I respect, and the work itself has transitioned significantly. While I can trace the roots of my practice to my early projects, the path ahead looks materially different. Here I'll share three of the biggest realizations about my work as an independent, then spend time looking backwards before talking about what’s ahead.

Infinite Games, Flow State Questions & being an Intellectual Lion

A lot of people have asked me if I’m interested in going back to work for a company full time, and my answer each time is “no” because being an independent — at least for me — is getting to play an infinite game, professionally. I’ve previously written about how the studio is a vehicle for me to get to experiment, and this past year has reinforced that experimentation is a necessary condition for what I’m trying to do. I get to work with people I respect on projects I’m excited about, and I can’t think of a better orientation for work (for me), even if I feel like I have an illegible job at times (my response to "what do you do?" is often a tongue in cheek "I'm Behzod-as-a-Service").

As I’ve had this conversation, the follow up is about how I choose my work, and I think that my criteria has sharpened tremendously in the last year. I orient myself to “flow state questions” — questions/challenges/problems that are not so obvious they have an easy answer and not so difficult that I see them as insurmountable. They are questions I want to struggle with (Brie Wolfson calls these “Fires I Run Towards”). This realization came from conversations I was having with friends about our definition of wealth, inspired by Khe’s tweet. I think that true wealth is choosing your stress, and I feel wildly fortunate that, by that definition, I am professionally wealthy beyond measure (the vast majority of my stress is not only chosen, but welcomed and embraced).

This framing of infinite games, flow state questions, and wealth has clarified why I’ve preferred to grow the studio through collaboration rather than headcount. I’m approaching work with an abundance mindset where I’m focused on outcomes rather than ownership, and I want to invite others into this game I’m playing, hoping that they’ll change it for the better.

The last realization I’ve had over the past year, thanks to conversations with the incredible team at Balsa, is that I function like an intellectual lion — I’m "lazy" most of the time, but when something catches my attention, I’ll use all the energy that I have to chase it down. This framing was helpful for me as it has impacted the way I’ve structured my work — balancing the the rest and the chase (or the compressing of the spring and the leaping forward).

While this has been a meandering set of reflections, hopefully there’s a spark in here somewhere for you — or at least a bit of context on where my head is at. With that said, let’s look back at the last 12 months.

Year 02 Highlights

While there’s a lot of different ways to make sense of what happened in the last year, I’ll start with brief highlights:

When I stop and look at the highlights, it’s easy to be grateful for what was accomplished over the last 12 months. The thing that I’m most proud of here is that the work continues to push on a trajectory towards helping organizations or all kinds and sizes shift the way they learn with and from the people they’re trying to serve, whether or not they have any formal “researchers” in their organization. I can imagine that some of these things look unrelated, disjointed, or even chaotic — but as John Cutler points out in his newsletter title, sometimes it’s “the beautiful mess” that we need to spend our time in to make magic.

Looking at this highlights two things for me:

  • I continue to be in good orbits. All of the items above were done with people I respect and have learned from, whether that’s Jennifer Li at a16z, the team at Maze, or the incredible folks at Reforge (among many others).

  • More of my work has been one-to-many that I had expected. I thought that I’d be working tightly with small teams, but writing, talks, and teaching has taken up the bulk of my time — all of which have been to large audiences. As an introvert, I realize that one-to-many behind a screen is a safe medium, and doesn’t feel much different from one to one sometimes, but it’s come as a surprise as I looked back on the year.

Looking Back

Not because of the rule of three, but in looking back, I wanted to spend some time talking about three places I spent time that I’m particularly proud of — Balsa, Reforge, and the UX Leadership Playbook with Maze.

Balsa

I spent a large part of 2021 working with the team at Balsa, doing a mix of org design and market research in partnership with Nicole Zeng. It’s hard for me to choose the right words to talk about my professional relationship with Nicole, but I will say that projects we do together have the highest chance of both pushing me and resulting in something I’m deeply proud of.

Our initial orientation to the partnership was "build our own version of Xerox PARC" at least at a two person scale. We wanted to do work that was intellectually meaningfully and could be shared with the broader community. The Balsa Builder report, among other work, fits that description well. This was the rare primary research project I take on and it was one of the first times I’ve gotten to work with others to build a full website to host our findings. Even if you’re not a software engineer, I imagine you’ll see things that resonate with you about work and workplaces.

While the organization has shifted (as startups do), I'm both proud and grateful of the work we did and always excited for another opportunity to partner with Nicole.

Reforge

I've just crossed two years of being involved with Reforge — first as a program partner, and now as an Executive in Residence — and it's easy to see Reforge as being an inflection point in my professional life in many of the same ways that Facebook was.

Many people ask me what it's like to be an EIR at Reforge, and I've found myself leaning on a story that Mark Zuckerberg told us during an all hands (at least the story as I remember). The abbreviated version is:

Zuck was at a dinner somewhere and one of the guests was Chess Grandmaster Magnus Carlsen. There was a chessboard sitting out in the house they were dining at and Carlsen invited Zuck to play a game. Zuck accepted on one condition — that Carlsen would explain every move to Zuck before he made it. Carlsen agrees and the game begins.

Some amount of time passes and Zuck realizes that all the guests are watching the game and he and Carlsen are holding up dinner. He asks the other guests if they should stop so everyone can eat and one of the other guests says something to the extent of "Why would you stop? How often do you have someone who is the best in the world at something explaining it to you?" Zuck went on to mention that he didn't realize this was such a novel feeling, because it's what he felt like working at Facebook.

While I've felt this way to various degrees throughout my career, I've never felt it as strongly as I do at Reforge, where I have a front row seat to some of the best operators in the world across a range of fields. I've mentioned that Elena Verna has the highest rate of "insights per minute" in conversation of anyone I've met, and I could say similarly kind and true things about so many of the other incredible people I spend my time around. I'm open with most people that I plan to "never leave," though I imagine that my engagement will shift over time.

The User Insights for Product Decisions program launched in Spring 2021 and I recently facilitated it’s third cohort, which just crossed 500 people in terms of live participation (not including self-paced programming). Reforge plays a lot of different roles in my life, but one of the best things that it’s done for the studio is take all of my inbound requests for “how to do research” training. Instead of paying me more than what Reforge costs, people who want to level up their individual (or small group) practice can join Reforge, go through the UIPD program, and then come back to me with that knowledge so that we can operationalize it for them and their organization (not to mention joining Reforge gets you access to 15 other programs, a ton of other content, and an expert network). This has (obviously) reinforced the value of having a “product” to sell that isn’t your time, though given the quality of Reforge’s team and content, set a ridiculously high bar for me in terms of other things to produce.

Reforge is both incredibly intellectually satisfying and also aligns very strongly with the intellectual lion laziness I described earlier — it takes up a lot of my cognitive energy during the live cohorts I lead in Spring and Fall, but outside of that, a lot of my involvement is shaped by the intersection of where I can be helpful and what I'm excited about. I'm incredibly grateful to Brian and the team for continuing to let Reforge be a home.

Democratization Playbook

The last thing I want to talk about is a project that was deeply gratifying in ways I couldn't imagine — the UX Leadership Playbook that I launched with Maze and ADP List in April.

I’ve been an advisor to Maze for two years now and have continued to learn from and partner with so many fantastic people at the organization, both in terms of org and product strategy as well as on their other resources [1], [2]. I’ve spoken with a number of people at Maze about releasing something related to democratization during the course of our relationship, and then a few months back, things really kicked into high gear.

From my perspective, the process was incredibly smooth — which speaks to the where and how I was involved, as well as the caliber of the Content Marketing team at Maze. I had a conversation early on with Elena Luchita, the Content Marketing Lead, about the principles I think are important for building organizations that learn, and followed up in a Notion doc and with a few Looms to answer her questions, push on ideas, etc. Then about three months later, I got a note from Giada Gastaldello, a manager on Elena's team, letting me know the playbook was done and they wanted me to write an introduction. They sent over a copy of the draft and I was blown away by the energy and thoughtfulness that went into the book and the voices and stories included.

When I say that this project was gratifying, I'm speaking to the quality of the execution in the final product and the incredible partnership with Maze. But I am also moved by the fact that nearly two years ago, when I wrote "Democratization is our Job," the idea that we can and should be helping others with research and research-like activities seemed like such a controversial - if not taboo - topic, and in the time since then, our discipline has had enough people exploring and reflecting on different ways to open up our practice to such a degree that we could put together a playbook of 30+ voices.

I'm thankful for everyone who contributed to this project, and I hope that it may truly provide a blueprint for others who are starting to explore shifting their companies towards being organizations that learn.

Looking Forward

I've recognized that the last year, especially in a macro sense, has been quite chaotic, and that the path forward will continue to look different for me. The two biggest changes I'm acknowledging are the shift toward more of an "advising" practice and an opening up of the practice in more ways.

The Shift to Advising

While I reflected above that a lot of my time was one to many, something that’s also shifted significantly in my work is that I function more like an advisor to the companies I work with — partnering directly with senior leaders as they identify and build good research practices within their organizations. This work has been incredibly enjoyable, but takes a very different shape than prior engagements.

Instead of a lot of surface area with an organization for a short-ish period of time, I’ll have a lighter engagement (often weekly or bi-weekly) over a number months. This feels like it honors the rhythm at which the organization can take metabolize our conversations and act on them, and also gives us time to build intentionally without creating too much thrash within the organization.

If this is something you're interested in exploring, please reach out. I still have some capacity in the fall/winter and would love to hear from you.

The Collective (opening up the practice)

Over the last year, I've had a few trusted friends in "Yet Another Backchannel" on Slack to share about our work, get feedback on how we practice, and work on writing and talks together (originally inspired by what Tom Critchlow has done with !& on Discord).

I want to expand that conversation moving forward to share everything I know with other people who are excited to contribute to a body of work that will help companies improve the way they learn with and from the people they are trying to serve. I'm still working out the details of this, but I'm been thrilled with the success of YAB so far and seen enough positive momentum with this experiment to be willing to take the next step.

Since I'm not trying to scale the studio through headcount, this is not meant to be people being a part of my practice so much as all of us having a space to share our own perspectives and our practices in a deeper way than Twitter or a mailing list allows. Again, if this is interesting to you, let me know.

The Outro

I want to wrap this up with a note of gratitude — so much of this is possible because of the the wonderful people who have invited me into their games and joined me in mine.

I’ve described the different buckets of work I do as “vehicles for the conversations I want to have” and that implies that there are other people willing to enter a dialogue with me. Fortunately there are (for now, at least :sweat_smile:). I appreciate all of you.

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Behzod Sirjani Behzod Sirjani

Appreciation Maximization

I am firmly in the camp of giving people their flowers while they can still smell them. Having lost too many friends at this point in my life, I’m confident that not doing so is one of the things I would truly regret.

I tend to be a pragmatic optimist. That is, I’m often looking for the reasons to be excited about something, acknowledging full well that there are challenges, obstacles, or other things that can go wrong/prevent the ideal outcome. 

With people in my life — especially over the last few years — this has played out in a specific way: I’ve become an appreciation maximizer. I look for every opportunity to let someone know that I appreciate them, ideally in very specific terms, no matter how small the reason is. 

Part of this was influenced by conversations I had with friends about how few orbits we likely had with so many people that once made up the fabric of our daily lives. My close friends from high school, many of whom I still talk to, I will see only a handful (or few handfuls) of times in person throughout the rest of my life - simply because of life circumstances. Each of those moments (like every moment ideally) should be cherished. 

In addition to that person feeling valued, loved, seen, etc, this behavior has led to a number of other positive outcomes:

  1. I’m regularly looking for things to appreciate. As my undergrad advisor often reminded me, “if you want to see something beautiful on your commute, you will.” (He used to walk to work with a camera and had a keen eye for finding beauty anywhere.)

  2. I’ve become more public with my appreciation for others, whether that’s small +1-ing via Twitter replies or dedicated Instagram posts.

Both of these have created their own positive flywheels. Looking for more things to appreciate means I’m looking at more things, which helps me find more things, which helps me appreciate more things, and so on. Appreciating things about the people in my life (especially publicly) leads to others adding on with their own perspectives, which both makes me appreciate that person in new ways AND makes them feel more appreciated. 

None of this is to say I’m unaware of the no good, very bad time (TM) that we’re living through or what we need to do to course correct, but I am firmly in the camp of giving people their flowers while they can still smell them. Having lost too many friends at this point in my life, I’m confident that not doing so is one of the things I would truly regret.

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Behzod Sirjani Behzod Sirjani

The Niceties That Matter

We have limited time here and there's really no reason not to make it a little better for everyone you interact with.

This is Yet Another MAEKAN Briefing Intro.

I’ve become a regular at a nearby restaurant thanks to my friends' recommendation and my subsequent visits, where I've tried to bring anyone who would let me. When I say "visits," it means at least once a week for the last 8 weeks, so not too bad.

Besides the food — which is excellent — the thing that keeps me coming back is the people who work there and the relationships that we've developed. I'm greeted by name and can greet most of the front of house staff by name as well.

We recently had a friend's birthday dinner there, originally making a reservation for 6. A few more people joined, so I called and asked if there was room to expand, bringing us to 9. Later, even more joined, so I went early and apologized profusely for being those customers. They took it in stride (probably because they are professionals), and turned the tables on me, asking more about who else was joining and how they could help us best celebrate.

Last week, I went for a solo meal and was feeling terrible after something I had eaten for lunch. Noticing I was in weaker spirits and the terrible look on my face, the waitress brought me a house-made digestif, unprompted.

Both of these experiences left quite an impression. This restaurant and these relationships have been a constant reminder that businesses are just people — which should be obvious to someone who is a single-person business, but alas. It's encouraged me to look for the humanity in all of my interactions, whether it's adding a smile to the end of the thank you, or letting the new tailor know how well-loved she is on Yelp.

These little things (being a good person?) seem to go a long way, especially as many of us crawl out of the anti-social COVID cave and have to learn how to engage with others again. But I recognized how easy it was to write off any organization as a faceless group and how I really don't want to live my life that way. We have limited time here and there's really no reason not to make it a little better for everyone you interact with.

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Behzod Sirjani Behzod Sirjani

What does digital patina look like?

If you pick up your favorite book, the pages it naturally opens to are probably the ones that have been read the most. The spine and creases acknowledging the importance over time. But what does that look like in a digital world? We don’t see the wear in files the way we do in books.

This is Yet Another Maekan Briefing Intro (Thursdays’ Briefings are for subscribers).

There's something magical about a well-worn object. The wear marks tell a story about its life; where it has been and what it has done. Patina — to me — is a visible indicator of love. The more worn, the more appreciated.

If you pick up your favorite book, the pages it naturally opens to are probably the ones that have been read the most. The spine and creases acknowledging the importance over time. But what does that look like in a digital world? We don’t see the wear in files the way we do in books.

Perhaps that's okay, because the file is as good now as it was when it was created. But are "favorites" or "date last modified" really helpful proxies for how much something is loved or referenced? What's the digital equivalent of a torn page?

In some ways, I wish my files wore down, reminding me of their age and their use — letting me know that they've been seen and appreciated. I know this is a silly thought, because it's the physical hard drive, not the file, that actually wears down and in many ways our files outlast our devices.

I wonder how this disconnect between the physical things we use and the digital objects that we rely on impacts our psyche when it comes to our perspectives on what we own, collect, and discard. Given that it's nearly impossible to modify an iPhone to survive multiple (software) generations, have we been conditioned to treat our digital access points as temporary goods but the digital goods themselves as eternal? Have we all become digital hoarders? Looking at the stack of hard drives next to my desk, I know my answer is yes.

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Behzod Sirjani Behzod Sirjani

Resilience and Growth

Resilience in some ways can be a double-edged sword, both helping you deal with difficult situations that arise, as well as shielding you from the friction around you.

This is Yet Another MAEKAN Briefing Intro.

This month, I've rejoined Nitzan Hermon's Critical Business School (I originally participated in January) and during our first session had a fantastic discussion about resilience - for many definitions of the word - which inspired today's intro.

In the conversation, one of the definitions of resilience that was used was "the capacity to navigate uncertainty" and I posited that resilience is very much contextual. While we describe people as "resilient," we often mean emotionally resilient, financially resilient, physically resilient, or some combination of these and more. As we talked, I realized that resilience in some ways can be a double-edged sword, both helping you deal with difficult situations that arise, as well as shielding you from the friction around you.

If you're incredibly resilient and the "impact" of something is very low, you may not even register that an event occurred, compared to being not as resilient and being dramatically shocked by something. We wade through many of these "low impact" moments during our weeks, often thanks to resilience, but by ignoring them, can't prepare for the effect of them compounding.

Case in point, I'm in decent physical shape, but I'm absolutely terrible at stretching and mobility work (there's no Family Form in Seattle... yet). Running a 5K here and there doesn't impact me much physically, but running a few of them in one week really took its toll recently. It was a good reminder to be more intentional about interrogating where my own resilience may be "protecting me" from opportunities to grow or be more self-aware. It's also a good reminder to stretch a bit more - both my body and my mind.

Wishing you a week of resilience as a shield from unnecessary difficulty, but not growth.

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Behzod Sirjani Behzod Sirjani

Fragmented Photos and Forced Viewing

This is Yet Another Maekan Briefing Intro (Thursdays’ Briefings are for subscribers).

I always appreciate the thought that artists and creators put into the presentation of their work. Whether it's a chef with good plating or a writer with a well type-set and laid out book, I love knowing that they thought about how I would engage with their creation.

One of the places that I was initially a curmudgeon about this, but have since come around, is with fragmented photos on Instagram. I'm talking about those half-cut photos where you have to half swipe over and hold your finger there so that you can see the whole image. (If you aren't familiar with these, here is an example from @photo.pace or check out the Series App on iOS.)

When I first started seeing these, I was pretty annoyed that my viewing experience required a half swipe and a hold, and that I had my fat fingers blocking part of the image. But then I was able to step back and check myself, realizing that the people who were doing this were controlling the experience of how their work was being viewed by forcing me to pause, swipe, and hold the image in the frame. 

This forced viewing wasn't a disruption, it was an invitation and a subversion of the typical one image per frame norm that we see on Instagram. Recognizing this quashed my grumpy attitude, helping me to see that this was, in fact, part of the viewing experience. It also caused me to step back and ask where else I may have written off an experience as frustrating, when it was actually a new (to me) form of meaningful friction.

Now when I see these fragmented photos, I get excited because there are two layers (or more) for me to engage with - both the photos themselves and the presentation. I feel silly that it took me this long to come around, but c’est la vie.

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Behzod Sirjani Behzod Sirjani

Yet Another Year In Review - Year 01

A broad and deep look at where things started, where I'm at today, and where I'm hoping to go.

Deep Gratitude (An Introduction)

I've told many of you that starting Yet Another Studio is one of the best decisions in my life. While the first year (May 2020-2021) was chaotic and terrible on so many dimensions, it's with great privilege that I recognize what a bountiful first year the Studio had, thanks to many of you reading this. 

This "year in review" will be a broad and deep look at where things started, where I'm at today, and where I'm hoping to go. I hope that in reflecting about these things, they may be helpful to those of you considering similar paths. 

Year One

In Yet Another Newsletter - Issue 001 I asked and answered "What is Yet Another Studio?"

I hope the honest answer to that question, at least over a long time horizon, is something that mattered. I chose the name “Yet Another” because I want to acknowledge that the Studio is one of many options and because I want clients to think critically about what they are making in a world of excess and planned obsolescence.

The truth is the Studio is a vehicle for me to help drive the kinds of changes I’m excited about seeing in the world. Right now, much of that work is focused on research and how research is practiced, but I have hopes of expanding the scope as I go. I’d love to bring on talented people I respect as collaborators, and leverage our skills in areas where they can be impactful (more on that later).

What I didn't realize then, but have since articulated much better, is that I deeply believe that researchers (and the research process) is much valuable far earlier than companies usually hire for it, and I wanted to start to work towards testing and proving models of how researchers could play in that space. In taking a portfolio approach to my work, which I talk about below in "Me-As-A-Service," I've been able to chip away at different ideas, engagement models, and partnerships. 

The first year went very differently than I had expected. I did fewer speaking engagements and workshops and far more embedded work with companies. I'm happy about this outcome, since I imagined the embedded work would be harder to come by. Thankfully, there's a lot of folks who believe in me (thank you!) and I'm grateful for the range of projects I've gotten to work on. 

The Work Itself

I'm learning that I still have a pretty wonky elevator pitch, or at least an abstract answer to the question "What do you do?" (which - very fortunately - hasn't become a problem given my clients come almost exclusively from referrals, but it something I should be better about). At the highest level, all of my work is oriented towards helping organizations make better decisions and learn more effectively - and the work itself is a mix of playing and coaching.

In the past year, I've run research for organizations and on organizations, planned research (but not conducted it), given feedback on research (that other people did), helped teams build a decision roadmap off of their product roadmap, taught people how to conduct research, built hiring roadmaps and written job descriptions, suggested and evaluated tools for an organization, wrote performance feedback for clients (that gave me warm fuzzies) and a range of other things that typically get lumped into the name of "strategy." All this to say... whatever it was that would move the client forward. 

One reason I'm so open to many activities is that I invest a lot in vetting my clients, because I prefer to work with people, not for them (this is a 100% semantic statement). I call my clients "partners" because in many cases I look like an extension of the team, albeit one with the freedom to play the fool. For many of them, billing on a monthly or per-project basis removes the need for people to ask if it's okay to reach out to me, worried it'll count as billable hours. The goal is more open lines of communication so that I can contribute however is necessary and have more visibility and transparency in the organization to be proactive about how I help. 

Since Tom reminded me to keep track of things I'll want to remember in future years, here's a quick snapshot of the who and what in Year 1. 

Partners: 

  • Figma

  • UXRC/Learners

  • Asurion

  • Reforge

  • Dropbox

  • Balsa

  • Nearby

  • HmntyCntrd

Projects & Partnerships:

  • 10 total

  • 2 Open-Ended Partnerships

  • 3 Speaking Engagements/Workshops

  • 5 Fixed-Term Partnerships

Writing:

I wrote two extended essays and three issues of Yet Another Newsletter:

Year Two (and Beyond)

Beyond the kinds of work that I'm already doing, I plan to lean into the Yet Another moniker and expand it into a full alphabet. I started the Studio to give myself a vehicle through which I could experiment, and as I've started to connect with more folks outside of my main orbits, I'm increasingly excited about collaborating on other things. I'm hopeful that throughout the rest of my career, I'll continue to fill out this alphabet, so we'll have not just Yet Another Studio (S) and Yet Another Newsletter (N), but perhaps Yet Another Book (no idea the topic), Yet Another Camera Strap (why not?) etc. I enjoy freedom within a framework, and what better way to shape my career by giving myself a structure within which I can continue to play...forever. If you have an idea for making yet another [something] together, let me know. 

Lessons Learned

This next section is pretty self-explanatory based on the title, but I wanted to take time to share conversations that I've regularly had about the journey so far. 

Starting Warm

One of the first things I want to reflect on related to year one is the importance of "starting warm" (as opposed to "starting cold"). 

When people ask me how I was able to transition away from Slack and into the Studio, I'm honest about the fact that I had job offers (or offers in process) from other companies which I was excited about (in terms of the work), but knew I wasn't ready for (in terms of the work commitment). I shared these feelings with the respective hiring managers, explaining what I wanted to try with the Studio (as best as I understood it then) and asked if we could scope out a partnership that covered some of the potential work. I'm wildly grateful to Cristen Torrey (and the team) at Figma for taking a chance on me and being the best first partner I could ask for. 

If you read other advice on how to start a new thing, there's often some version of "do something to de-risk it" which could be moonlighting, splitting your time, etc. In my case, I was already helping friends navigate the kinds of problems I do with the Studio, just for free and in my spare time. Towards the end of my time at Slack, I received increasing interest in help, and it was much easier to let go of one thing when I already had my hand on another. 

Related to the idea of de-risking things, one policy that I have is "everyone gets one meeting." I am happy to talk to potential partners and even jam with them in ways that may look or feel like the work that we could do together to allow both parties to evaluate the fit of the partnership. I'm not in a rush to sign a contract and I want to make sure both of us know what we want out of the relationship. 

The last thing I'll say here is that in addition to starting warm from a client perspective, I also "started warm" financially — I saved up and set aside ~ 9 months of living expenses. If I hadn't found work in 6 months, I'd start interviewing for jobs again, with a 3 month window find one. This massively reduced my cognitive and emotional burden to say yes, which I'll talk about towards the end. 

Me-As-A-Service

The most important perspective shift I had to make in starting the Studio was recognizing that my business is effectively "Me-As-A-Service." I talk about the Studio in "we" terms in various places (for a number of reasons), but people are (at least right now) hiring me. This is as terrifying as it is empowering. 

Let's start with the scary — it's all on me now. I'm responsible for finding work, doing (good) work, getting paid, and all the other aspects of running the business... not to mention taking care of my health and sanity. I went from a situation where I had teams of people taking care of each of those things to having all the responsibility. That part can be scary, not to mention that those of us who battle with imposter syndrome are about to have that cranked up to 11. 

But, when I'm really honest, it's been much more empowering for me. I think that imposter syndrome is not my favorite framing for the experience of being in an environment where you have not yet leveraged your strengths, because the reality is that you're not an imposter anywhere you go — you're you, and you're the only one who can be you. When I take that perspective, I feel empowered to ask myself "what is it that I want to offer?" and do this from a place of strength and self-awareness. I am fortunate that I started working with a coach for months prior to starting the studio who helped me identify things that lay at the intersection of what I'm good at, what I find energy doing, and what other people ask me to do to build the core offering of the Studio. 

The challenge for me was about converting those strengths and the things I wanted to offer into something that I could actually offer as a product/service - whether that's a talk, workshop, project, partnership or something else. Doing that required a lot more reflection and self awareness as I considered my own life rhythms, the ways I wanted to work with other people, the kinds of things I wanted to work on, and how I could talk about and sell that vision. Very thankfully, I'm friends with many of the kinds of people I'd love to work with and for, and many of them were incredible sounding boards as I worked through these ideas. 

The final piece here that I'll share is the idea of "choosing your stress." So much of my work is oriented around the kinds of challenges that I want to take on. I know that not every partnership or project is going to go smoothly all the time, but as much as possible, I want to be facing challenges I'm excited about, not ones that are going to wear me down. 

If you're considering an independent path, some of the questions I'd encourage you to reflect and write on are:

  • What is something that only you can do (or that you are uniquely qualified to do)? With that in mind, who should hire you, and why? What would that work look like?

  • What kind of work do you not want to do?

  • What do you want your days/weeks/months to look like? 

  • What activities do you need to make space for that will allow you to continue to do the work you're excited about and proud of? 

As a footnote, one thing the above questions helped me realize is that some of the ways I wanted to contribute to companies were better fits through angel investing or advising. This allowed me to say no to things that looked like a good fit, but weren't. 

Playing vs Playbooks

I'm a framework and process person, which is great in some situations and absolutely miserable in others. Trying to operationalize something that's still being formed makes a lot less sense than simply putting up guardrails and helping it move more effectively in a direction. It was important for me to hold on to the idea that every client, project, and partnership would look different for a while as I learned my own rhythms and honed in on what I wanted to contribute and how. 

While I had ideas about what the work would look like, the reality is much messier (and thankfully, much better). I tried my best to not lock myself into ways of thinking or ways of being early on, instead reflecting regularly about what was and wasn't working, what felt good (or didn't), and what I was drawn towards. I shared thoughts with friends, solicited feedback from partners, and wrote regularly to have a one-directional time machine to refer to. 

One of Balsa’s core values is the idea of "planning versus plans," and in learning from them, I've co-opted their idea into playing versus playbooks. I've had to recognize that every situation is unique, and bringing an open mind and ways of being into a situation, rather than things to do, yields the best results. This isn't to say that I don't have consistent patterns in the work, but that force-fitting them into a situation is a fool's errand. 

If nothing else, a principle to remind you to keep looking at things in a new way and asking what else may be possible is a good thing to keep you from being complacent. 

Saying No

One of the most difficult things (for me, and probably many of you) is learning to say no. I tend to be reasonably good at holding an abundance mindset and fighting off scarcity, but that took a lot of work (thank you, Sunil) and continues to be a muscle I have to exercise. 

As I mentioned in "starting warm," setting up a financial buffer to work from gave me immense privilege in looking for the right kind of work. I know that saying yes to the wrong projects can become a downward spiral of resenting the work, then doing poor quality work, then not getting the kinds of things you want in the future, and so on. On the flip side, saying no to projects that aren't the right fit opens you up for the work that will be. 

Many projects sound good at the beginning, especially as they are being pitched to you. Part of my rule of "everyone gets one meeting" is allowing me to get past the optimism of the pitch and understand what I'm signing up for with more clarity. There are lots of projects that have come my way where the first meeting allowed us to realize one of a number of things:

  1. I'm not a good fit for the project.

  2. The project is actually a different scope than the client thinks.

  3. The project, as it's written, is not worth doing (though maybe another one is).

  4. One meeting was all they needed.

In most of these cases, I'm happy to help (within a reasonable degree) in steering them toward a better partner (if I know one). This means everyone goes home happy — I'm not doing work I shouldn't be, and the client gets what they need. 

Derek Sivers' framing of "Hell Yeah or No" is a succinct guide to how I feel about projects. If I'm not stoked, I probably pass. Related, one fantastic exercise I did early on was make a list of "dream clients." I refer to this often and occasionally reach out to some of them where I think there may be a fit. Doing this pushed me to dream bigger and think about what's possible, not just in front of me. 

Other Things of Note

One of the great questions I've been asked as I talk about the first year of the studio is "What would you have done differently?" (thanks Justin). 

While "not start in the middle of a global pandemic" is a bit tongue in cheek, I also think it's almost completely wrong. I was planning for things to be difficult (in a very different way) and I think that learning how to operate in a difficult environment has been incredibly valuable (time will probably be the best just there). 

Something I do think I would have done differently (and have started doing) is planning vacations well ahead of time and irrespective of my current/potential clients. If I'm going to run the Studio in a sustainable way, I need to make sure that I'm taking care of myself and know how to put on my oxygen mask before helping others. 

Another thing I'd like to have done better is get other people involved. I'm very excited about how I'm opening up the practice, and I'm really looking forward to carving out more projects that allow me to bring on and learn from other talented friends. I'm in the process of redesigning the Studio website and look forward to more prominently sharing Friends of the Studio that I'd encourage everyone to partner with. 

Thanks

If you've read this far, thank you. If you were hoping for more tips about how to start as an independent, I have a short video series coming out with Learners soon called "Going Solo" (which I'll link to and update the tense of this sentence with when it's ready). I really see the Studio as a vehicle by which I get to be myself, professionally, and I want that for more people. If I can help you do that in any way, please let me know. 

Finally, there are a tremendous amount of people in my orbit with whom I could not made it this far. While I could write essays about each of them, I do want to acknowledge them here, so a massive thank you to Jim Lee, Kevin Hanaford, Kunal Tandon, Parteek Saran, Max Di Capua, Sunil Arora, Tom Critchlow, Eugene Kan, Vivianne Castillo, Alec Levin, Lena Blackstock, Colette Kolenda, Jan Chipchase, and everyone who hired me. I'm so grateful that I've made it to year two with your help.

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Behzod Sirjani Behzod Sirjani

The Seattle Music Scene

Community is about empowerment. Good communities not only make space for who you are today, but they help you see and realize the person that you want to be tomorrow.

The Moral

Community is about empowerment.

Good communities not only make space for who you are today, but they help you see and realize the person that you want to be tomorrow. In all of the talk about "communities" on Twitter, so much is missing about the fact that communities are not simply about people being in the same space... even for the same goal.

Community is about the energy that we put into each other and into the united "us," owning a part of that story and adding our voice to the collective narrative, rather than trying to assimilate everyone to the same perspective or way of being.

The Story

Intro

The following is not anything close to a history of the rich and extensive Seattle local music scene (Kelly Mason is probably a much better historian and, on an unrelated note, her "Myspace Profile Songs" playlist is a gem). This is merely my own reflection of the incredible and transformative experience I had being a fan, friend, and musician from 2003-2013 in one of the most accepting and lowest ego communities I've ever encountered.

This entire reflection was spurred by a dinner I had recently with a college friend and her new husband, whom I discovered was the front man for a band I grew up watching with reverence, as they had the respect of the artists I knew and loved.

I deeply believe that the Seattle local music scene, especially around these years, was a special place. If nothing else, I hope this post pays tribute for so much of the good that came from it for me (and many others).

Verse 1

To set the scene, it's important for me to acknowledge that a tremendous amount of my emotional education came through music. I started playing piano (poorly) in the fourth grade, eventually switching to clarinet and saxophone, and finally falling in love with drums. While I'm sure many of you will laugh, I look at Linkin Park as a gateway to many of the different genres and bands whose music and lyrics would become part of the rhythm of my life. Their blend of emotions and range of musical styles made it possible for me to go in so many different directions as I matured.

I also need to acknowledge Jim Lee and Josie Ng as two of my musical spirit guides, especially as it relates to Seattle music and the entire emo/indie genre. Jim lived with me and my family in 8th grade, and opened my eyes to Thursday, Yellowcard, and Saves the Day - three groups from different parts of the music spectrum who would all become mainstays in my CD player (and eventually iDevices). This foundation made it possible for Josie to indoctrinate me into the local scene two years later, seeing Gatsbys American Dream at El Corazon (then Graceland) and going to my first small venue to hear Danger:Radio, Blaine, and This Providence at the Kirkland Teen Center.

Verse 2

When I try to explain what was so special about the scene, I always talk about the people. It was a collection of low ego misfits - for the most part - who were there for the music and each other. The venues and audiences were spread across the Seattle area, ranging from Edmonds and Mukilteo in the North, to Kirkland, Bellevue, and Redmond on the Eastside, to Seattle proper, and even down South in Tacoma. It wasn't uncommon to see the same people week after week at different venues, even though some nights you drove 15 minutes and others over an hour. Everyone came to support their friends and the artists (often the same people) and be in community together. Conversations in line would be as lively as the parking lots after the show.

The artists themselves played every show as if the 15' x 10' stage at Ground Zero was the main stage at Warped Tour. They poured their hearts into their guitars and their souls into the microphones. Instead of hanging out in green rooms, waiting for their turn, almost all the artists were out watching, cheering, and singing along to other acts. They had guitars ready if something went wrong and probably helped each other with load in and load out. You left every show simultaneously energized and exhausted.

Breakdown

When I finally started a band with my friends Andy, Riley, and Kevin (who would go on to have a much more successful music career, in addition to his real one), we were limited only by our imagination and will. We'd been to enough shows, and helped others load in and load out enough times, to develop relationships with our then-heroes and booked Oceans in Oblivion, Lizzie Huffman, and Blaine at our first show (which we opened). In some regards, we had no business playing with the caliber of musicians we did, but, true to the scene, no one cared. People loved that we cared about the music and put in the work, so they supported us. That's what made Seattle special — everyone wanted you to be the best you could.

Verse 3

After going to college and coming back to Seattle, I was fortunate to make my way into a different local music scene - hip hop. Instead of Danger:Radio and Blaine, I found myself regularly supporting and hanging out with Brothers from Another, The Physics, Blue Scholars, and many other talented emcees. In that world, I found a similar dynamic — less ego and more support. The older generation of artists were regularly carving out space for who came after, guest appearing on tracks, inviting them onto show bills, and showing up at concerts to support them. It made me think that it wasn't just the indie scene of the 2000's but something about Seattle music that brought people together in true community (#townallday).

Whether it was listening parties, music videos, or just a bbq, people showed up for each other and to celebrate each other. Every individual win felt like a win for the city, and we were all there for it. For me, it was incredible to feel that same raw energy I did in high school, half a decade later in different venues to different beats.

Outro

To borrow from "Yes, This Is About You"... where's the fucking chorus? I don't know. It's hard to know what the anthem or repeated lines were across this special place in the corner of the Northwest. I know that there's magic here, because as I sat at dinner last night reminiscing with someone who was a generation before me musically, it was clear that we both had lived it.

Song Notes

While I recognized some of the people who started me on this journey, I also want to recognize so many folks who contributed to those years. I feel so thankful for Danger:Radio (Andrew, Marvin, Nico, Spencer, Matt, Elan), Blaine (Chris, Paxton, Chip, Rory), From Aphony (Jake, Jacob, Mike, Keef), Lizzie Huffman, Oceans in Oblivion, and everyone else we got to share the stage with. I am grateful to the guys in Surrounded by Lions, Gatsbys American Dream, Portugal: the Man, and Forgive Durden for putting on such incredible live shows and proving that you could write atypical songs in a way that was true to you and be not just accepted, but loved. I want to thank The Physics and Blue Scholars for investing deeply in the community and opening doors (literally and metaphorically) for others. I'll never forget your open studios. A huge thank you to Hollis for being a true friend and contributing to my musical and emotional education, long after we've both left Seattle. Finally, thank you to James for giving me the ability to dive back into this rich history and tap into a part of myself that I haven't sat with for a long time.

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Behzod Sirjani Behzod Sirjani

Intellectual Honesty in Fashion

You know what’s better than carrying your jacket? Slinging it across your back. You know what's better than wearing a belt (most of the time)? A drawstring.

This is Yet Another Maekan Briefing Intro (Thursdays’ Briefings are for subscribers).

With record-setting temperatures here in Seattle, I’ve found myself spending quite a bit of time at the lake. My newest companion is one of Outlier's latest experiments, the grid linen beach hole (yes, that’s its name) — a blanket that converts into a bag of sorts. 

I'm not a minimalist, but I do appreciate and seek out objects that not only do their core jobs well, but also invite me to expand my understanding of how to use them. I think beyond the idea of being “well-designed;” I instead consider these things to be “intellectually honest.” Two of my favorite examples are Acronym’s JacketSling and the drawstring in Outlier’s New Way Shorts.

Both the Acronym jacket and Outlier shorts do their jobs incredibly well, unhindered by the (arguably necessary) additions, while simultaneously helping the wearer realize that every prior version of a similar object lacked the recognition that an alternative future was possible. A better future.

You know what’s better than carrying your jacket? Slinging it across your back. You know what's better than wearing a belt (most of the time)? A drawstring.

In some ways, this honesty is empowering — what an incredible thing to have objects (and their makers) that see more in themselves than you do and invite you to realize their full potential. But in another way, it’s a damning indictment of the many other things out there which are strictly worse on so many dimensions.

Just like the double zipper before them, the JacketSling and drawstrings have set a new standard for what I want in my clothing.

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Behzod Sirjani Behzod Sirjani

Microdosing Friendship

If you have any friends or follow anyone in NYC, especially single people, you know that “nature is healing.” People are out and about, mask mandates in the states are being relaxed (rightly or wrongly), and we’re starting to move towards a post-pandemic reality — whatever that means.

There's a lot about the pre-pandemic world that was broken, and while the last 18+ months have done incredible damage — especially to already marginalized communities and peoples, I'm optimistic that we'll rethink so much of what we do and how we do it as we move forward. One of those things, for me, is the way I engage with people.

As an introvert, I draw so much energy from my time alone. Caveating a ton of privilege, the necessity of being indoors throughout this crisis has helped me develop a newer, more sustainable relationship with myself, especially as I renegotiate my time and relationship with others.

In that vein, I came across an amazing post from my former colleague Kat Vellos on "microdosing friendship" — a call for us to intentionally weave these moments of engagement back into our lives as the world opens again. I'm a big fan of her work, including her suggestions for better questions than "How are you?" and her recent book on developing adult friendships “We Should Get Together.

Besides friendship, what relationships have you reconsidered, redesigned, and redefined over the past 18 months?

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Behzod Sirjani Behzod Sirjani

Energy Surfing

“You have to ride the waves you’re given.”

Yet Another Maekan Briefing Intro.

Over the last few weeks, I've had wide fluctuations in my energy. Some days I've struggled to focus, other days the world has melted away and I've forgotten to eat for hours as I tunnel into the work. 

Initially, this was frustrating and hard to deal with as I tried to balance work, friends, family, and my own needs. I was hoping that energy would align to the events on my calendar and that I could summon my attention when I needed to. It just so happened that I caught up with a friend during the same period who had also struggled with this earlier in his life, similarly in a switch away from a corporate role into an independent career. 

This friend happens to be surfer, which led him to share the advice I needed to hear: "You have to ride the waves you're given." He reminded me that while there are definitely things we can do to better manage our energy, lots of things are outside of our control. Some days - especially over the past few months - we get news that throws us off course. Or some things just don't click. Other days we're in flow when we want to rest. Rather than fight it - or trying to surf a wave that isn't there - he encouraged me to harness it. To breathe in the present moment and do the work that was in front of me. 

While hearing that - and saying it to myself over and over - was helpful, it hasn't been easy to put into practice. I'll regrettably want to make progress on a project, only to find myself with too much physical energy at my computer and choosing to run instead. 

As I learn how to be a better energy surfer, I'll pass on the advice to you, in hopes that it may help with the current tides in your life.

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